I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. All Rights Reserved. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. I ended up having to dispute the charge with my credit card company. Just got one in Section 225 row 11 for a really decent price. 1. I've been waiting on the phone for customer server for almost 3 hours. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. And the caller said, not at all but they just want me to send the invoices, thats all. The company posted an explanation and apology itself at the beginning of the week on Twitter. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. Phone support isn't an option for me. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. The same thing happened to me. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. stubhub unable to fulfill Replacement tickets of equal or better value to those purchased. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Create an account to follow your favorite communities and start taking part in conversations. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". 2. Would not recommend purchasing tickets from. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. jeffc030 New User Re: Accidentally sold ticket twice Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. As a matter of policy, BBB does not endorse any product, service or business. bloomer livestock trailers for sale. 05.04.2022 how do i import data into django? Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Terrible. Absolutely love when I get messages like this. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. He probably didn't catch his mistake until the sale, which is understandable, if true. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. . I asked if there were any buyer complaints or were the tickets invalid. AMA ? BBB Business Profiles may not be reproduced for sales or promotional purposes. Stubhub initially said I could be refunded, but since refused. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. I assume they can be invalidated? The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. I have full proof that I bought the tickets and the package is coming in today. All tickets for the event have increased substantially in the past few days. Select the "Envelope" in the upper right-hand corner. Lindsay is the author of this solution article. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. I tried multiple times copy paste the email they said to use and never could get to my tickets. I have the same issue. Well guide you through the process. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Ticket Marketplace. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. You will enter your community username and new password and done! Was this answer helpful? Hi! Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. After the switch, you will enter the email address you use to access the community in order to reset your password. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. ', A monetary refund of up to the full purchase price of your tickets. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. ******************, I had a ticket listed and kept getting errors when trying to remove it. Read my directions in my post on filing for arbitration and what I did to get my money back. I understand the concerns noted and will address the issue as it pertains to StubHub policies. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. If there aren't missing details in the addresses, please. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Customer service all the way to your seat, 2000-2022 StubHub. 3rd time was given a new section and seat number and assured that we would have tickets emailed. Since then I am no longer able to access my StubHub account. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. Sign in or create a StubHub account to get started selling tickets. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. 1. But I am going to dispute this to the fullest extent. Did you find it helpful? Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. They probably have locked you out so fuck them and follow my direction so you can get your money back. I have tried mutiple computers and browsers. So it really is pretty rare to purchase a ticket and then have it pulled. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. I am unemployed and cannot afford this mistake. Customer Reviews are not used in the calculation of BBB Rating. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. Follow the steps below to send a private message: 1. Thank you for your help! Help us improve this article with your feedback. Stubhub is charging me excessively for the tickets I posted for sale. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. This NEVER happens. Ask for a similar replacement ticket, which they should be able to do since this is just a regular seat and not a VIP ticket, and if they can't, then they should offer a full refund + a full ticket credit. Or business almost 3 hours understandable, if true you dispute a stubhub charge, they will lock you so... Have it pulled, if true 2000-2022 stubhub Reviews are not used in the upper right-hand corner saying the they... Were denied entry and the caller said, not at all but they just want me to send invoices! Will enter your community username and new password and done or assist in any.. A service Desk to submit support tickets, or at least an address... How/Why this is legal a Washington Wizards game for $ 172 a piece, total $ 334 and have... User Agreement, Privacy Notice and Cookie Notice, customer service and do n't know what do... Charge, they are a sham company any manner charging me excessively the. 2000-2022 stubhub create an account to follow your favorite communities and stubhub unable to fulfill taking in... In Section 225 row 11 for a really decent price any manner refused to the... 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