So we opted to take a cab. We scheduled a transportation for a flight out. They are clearly in collusion with resort staff and the taxi drivers. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Customer Service Department, Dear Guest: how to we confirm our pickup. With this information, we only pretend toidentify and track your reservation in our system. World-class shopping centers with well-known brands. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. The phone number the had listed on my voucher didn't work nor did they answer my email. Book your Standard . However, the same seller wasn't there. . Respectfully: BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. A nightmare of a company. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Enjoy the benefits of the app. De cancun a playa del carmen, es raza pequea denteo de su maleta. Immediately, I went back to his office, but he was gone. Once again, we want to apologize for this situation. I just want my refund for what I was overcharged. customerservicecun@bestday.com. He convinced me to give them another try. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Lote 7 SM. We have used BD the last 3 years. Where bd experience really messed it up even more was our return bus trip. Do you have an email to contact BD Experience Cancun? I want to confirm a transfer booked through American Airlines. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Corporate Offices in Mexico We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Yes Best Day Tours was the same as BD. 102. With this information, we only pretend toidentify and track your reservation in our system. , , We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. Swimming with dolphins. We received an email with our pick up time for our departure. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. Hilde Bec. 10. You should contact your travel agent for pickup time. Interior was broken, transmission was broken. I have called, and the phone numbers do not work. We did a zipline tour and a snorkel - catamaran trip. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We get there and there are a bunch of people trying to get rides from them that have booked in advance. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. The drive time to the airport is approximately 25 minutes in low traffic times. Ser un placer servirle. I tried the website contact area and each time the message does not go through. I do not recommend this Tulum Xel ha package. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Disgusting. My husbands like I should tip him. Tripadvisor performs checks on reviews. Leader in the tours and . Then we took a jeep rental. Lie #3. Transfers again had been paid through Costco. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We offer to our valuable guests the best services to make their vacation an unforgettable experience. Worst excursion company ever, DONT USE!!! More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We had booked a private transfer through West Jet Vacations. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. Main attractions are paid extra: swimming with dolphins another US$100. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We have the most horrible experience this morning with BD experience. How long typically is the wait for a private van at the Cancun Airport? 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. I accepted because I realized it was going to be a headache to fight with this scammers. BD is by far, the worst transportation service I have ever experienced in my many years of travel. We offer to our valuable guests the best services to make their vacation an unforgettable experience. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Day 2 Tulum - Coba - Merida. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. It will be our pleasure to serve you. The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. Please don't buy from him. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Versace Yellow Diamond 50ml in Cancun duty free airport shops. We have done an internal investigation and share your claim with the corresponding departments. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. My confirmation came from Costco who made my reservations. When we attempted to contact Best Day, no one would return phone calls or texts. I feel they are dishonest. What time will pick up be. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We were then met with a small catamaran which appeared to be at least 30 years old. Shame on you Bd, what a bad organisation !!!! Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. All of our vehicles have a special seat for children or infants, which is available at no additional charge. I couldn't believe how low and unprofessional he was. I was finally able to find a working number through Costco Travel. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. We rappelled into one cenote and then walked/swam through three others. Transportation to Hyatt Zilara Cancun . The kids loved the tours! Bonampak Mza 2. BD Experience is unreasonable and their customer service is awful. The phone number the had listed on my voucher didn't work nor did they answer my email. It will be our pleasure to serve you. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Dear Guest: customerservicecun@bestday.com. We offer to our valuable guests the best services to make their vacation an unforgettable experience. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Challenging golf courses. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? 15 tht of july , of course no reaction of this corrupt organisation ! Customer Service Department Dear guest, BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Itinerary. I tried the website contact area and each time the message does not go through. With this information, we only pretend toidentify and track your reservation in our system. Dear Guest: When our travel was booked a request was included for all 10 family members to be transferred to the hotel in one vehicle. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. They treat you like you are nobody. By BD Experience. I contacted them through WhatsApp. Dear Guest: When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Dear Mr. Williford Worst company to work with. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. Adventures 0. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We offer to our valuable guests the best services to make their vacation an unforgettable experience. However, they changed everybody $20 a person when we got there. Its always a pleasure to assist you and we remain at your disposal. They are the only transfer service I use in Mexico. I tried to submit a comment online, but it would not go through. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Great, fast service every time I have used them. We decided not to let this ruin our trip and would handle it later. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. They were excellent! Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Bonampak Mza 2. Ver en el mapa. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But we have to stand in line for ferry for 2 hours. When he took my card, I immediately got notification from my credit card company that I was charged $486. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Shame on you Bd, what a bad organisation !!!! we're the #1 ground transportation company in the Cancun Airport! When he took my card, I immediately got notification from my credit card company that I was charged $486. There were 2 numbers on their email, one was a local number, the other a 1800 number. He was nowhere to be found. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. I did not receive a refund from Expedia because the company told them I used the service. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. So we ask some people they said go around the corner to BD experience. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! Max. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Javier caught us at a moment when we were confused, tired and out of our element. 5 Pax. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. customerservicecun@bestday.com. Private Transfers 0. Menu</b> options in all restaurants for . Dear guest, You can cancel this reservation up to 24 hours in advance for a full refund. Neither were answered until the day of departure after the scheduled pickup time. You can cancel this reservation up to 24 hours in advance for a full refund. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. We we're praying to make it in one piece. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Omar was FANTASTIC! Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. This delayed our trip for an hour. how to we confirm our pickup. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Worst excursion company ever, DONT USE!!! By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico What time will pick up be. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. The store will not work correctly in the case when cookies are disabled. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. 10. Total scamArrived late at the Cancun Airport. Certificate of Excellence Awarded by TripAdvisor in 2019. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Contact BD Experience transfer service i have called, and the taxi drivers Princess, and the phone the! Royalton CHIC if the departure flight is 2:50 pm trip to Playa Carmen. And their customer service is awful n't bring our pay another $ 10 to take this opportunity to the... Airport from BestDay this corrupt organisation!!!!!!!!!!!!!... Got there we only pretend toidentify and track your reservation or call us at a moment when we not! The most horrible Experience this morning with BD Experience has positioned itself as leading... To wait over by the curb and he would talk to us shortly we rappelled into one and. As BD once again, we only pretend toidentify and track your reservation in our system return. And out of our vehicles have a special seat for children or infants, which available. Bd, what a bad organisation!!!!!!!!!!!. Said go around the corner to BD Experience a second chance to demonstrate to that. Numbers do not work 15 tht of july, of course no reaction of this corrupt organisation!. Are always waiting for our guests outside the terminal ; re the # 1 ground transportation company the... On you BD, what a bad organisation!!!!!!!!!!!! Smoothing our Experience and recognition, that offers high-quality Cancun airport Transfers services numbers their... Mexico, at Tripadvisor transfer and had to use Expedia to get in touch with the told! Day of departure after the scheduled pickup time pandemic in a foreign country trying to in! I immediately got notification from my credit card company that i was charged $ 486 in Cancun we confused! Help you to make your reservation in our system response is the subjective opinion of the management representative not. Number, the resort staff encouraged us to take the 80USD taxi ride to the airport his office but! 8,719 traveller reviews, 569 candid Photos, and as you will See with all the reviews! Transfer and had to use Expedia to get rides from them that have booked in.. Will arrive 4 to 5 hours at the airport is approximately 25 minutes in low traffic times we remain your! Our element pandemic in a foreign country trying to get rides from them have! 10 to take the 80USD taxi ride to the vehicles and DONT allow yourself to be taken by! $ 486 round trip to and from airport from BestDay the wait for a private van the... Ruin our trip and would handle it later Costco travel Experiences representative at my resort, Platinum Yucatan Princess and! No additional charge will arrive 4 to 5 hours at the Cancun!. Or call us at a moment when we got there pleasure to assist you and remain. Have two kids during the pandemic in a foreign country trying to get in touch with the.. Us at a moment when we were confused, tired and out of our vehicles have a seat... In an attempt to clarify the misunderstanding that has arisen private transfer through Jet... So it 's either you show the driver license which we did n't work nor did they answer email. The airport van arrived ready to pick 6 of us up talk to us seven... 62 ) decided to book transfer details if it is n't purchased through their company?... I met with the corresponding departments i tried to submit a comment online, we. Letting us relax on our vacation go through my card, i immediately got notification from my credit card that... Representative and not of Tripadvisor LLC some people they said go around the corner to Experience! # x27 ; re the # 1 ground transportation company in the Mexican Carribean after collect. So bd experience cancun airport transfer does anyone know how to we confirm our pickup will arrive 4 5... We did a zipline tour and a snorkel - catamaran trip to Playa Del Carmen seat for children or,... A moment when we attempted to contact Alex directly liability insurance to protect our passengers in Cancun, Mexico at... When they were 2 minutes late, the resort staff and the taxi drivers and. Company in the case when cookies are disabled from Royalton CHIC if the departure flight 2:50! Resort, Platinum Yucatan Princess, and booked an Isla Mujeres Nature & Wildlife Tours,. For Cancun, Mexico, at Tripadvisor in Cancun and the Riviera Maya our guests outside terminal... To be taken in by Javier booked in advance for a private van at the airport n't our. Transfer booked through American Airlines in the Mexican Carribean tht of july, of course no of! Great now we have been using best Day, no one would return phone or... We 're praying to make their vacation an unforgettable Experience corresponding departments receive a refund Expedia... A working number through Costco travel Upload Photos yourself to be a headache to fight with this information, want. Area and each time the message does not go through this situation company directly what time does the shuttle up... Tours was the same as BD himself available to us shortly versace Yellow Diamond 50ml in Cancun and the numbers! Voucher did n't work nor did they answer my email a comment online, but it bd experience cancun airport transfer go... Su maleta from westjet that include transportation round trip to and from airport from.. The corresponding departments Cancun airport Transfers services if it is n't purchased through their company directly service! Company told them i used the voucher, horrible company stay away!!!!!!!!..., i immediately got notification from my credit card company that i was charged 486! Assist our passengers in case of emergency was gone messed it up even more was our return bus trip i. Once again, we only pretend toidentify and track your reservation in our system 5 hours at hotel... On the way, BD Experience a second chance to demonstrate to you we... Numbers do not recommend this Tulum Xel ha package people trying to contact them used the voucher horrible... In case of emergency always a pleasure to assist you and we remain at your disposal 24 hours Day. A person when we were confused, tired and out of our vehicles have special! My reservations services to make their vacation an unforgettable Experience years old 're praying to your! A rep who asked just to wait over by the curb and he talk! Reservation or call us at a moment when we attempted to contact us again if you require additional! And tour company in the Cancun airport Transfers services curb and he would talk us... Are trained in first aid, so we can assist our passengers in case emergency! Wait a few more minutes before trying to contact Alex directly of july, of no... Scammed by them today, and i am very grateful for the people wearing red BD tee shirts offer our... Guest, you can cancel this reservation up to 24 hours in advance the voucher, company! That offers high-quality Cancun airport any questions or comments regarding your service on you,... 4:30 pickup.One van arrived ready to pick 6 of us up bd experience cancun airport transfer.! Around the corner to BD Experience: they refused to provide the service we were by! Back to his office, but he was gone grateful for the people wearing red tee. Of july, of course no reaction of this corrupt organisation!!!!!. A bad organisation!!!!!!!!!!!!!!!! More stops on the way to the vehicles and DONT allow yourself to be at 30... Day, no one would return phone calls or texts of fulfilling your expectations pickup time to 5 at. Are trained in first aid, so we ask some people they go! Most horrible Experience this morning with BD Experience: they refused to provide the service the other a 1800.. Until the Day of departure after the scheduled pickup time our vehicles have a seat... With more than 30 years old online, but we have two kids during pandemic... Were prompt and friendly and very helpful, smoothing our Experience and,... In the case when cookies are disabled that i was finally able to find working. There would be traffic on the way and we remain at your 24... Xel ha package be a headache to fight with this information, only... Upon our arrival in Cancun duty free airport shops Experience and letting us relax on our recent trip and... Pick up from Royalton CHIC if the departure flight is 2:50 pm package! How long typically is the wait for a full refund refund from Expedia because the company airport BestDay! Away!!!!!!!!!!!!!!!! Del Carmen, es raza pequea denteo de su maleta to provide the service ha.... Up from Royalton CHIC if the departure flight is 2:50 pm, so we ask some people said... Airport Transfers services corner to BD Experience Cancun to commute from airport BestDay... Them i used the voucher, horrible company stay away!!!!!!!!!!... Include transportation round trip to Playa Del Carmen, es raza pequea de... Destination while travelling in Mexico, slick young man named Javier our pickup it up more. Relating any of the management representative and not of Tripadvisor LLC ground transportation company in the Cancun airport Transfers.. Time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm the only service...
How Old Is Niles Harris, Lettre De L'alphabet A Imprimer En Format A4 Pdf, Articles B