I have file many coplaints with this company nothing been done if you go to Facebook and go to selene finance complaints theirs somone staring petition with selene you guys should joyed ! It was verbal. In addition to their legal backgrounds, they also have extensive experience in commercial real estate, including properties that they purchased and properties that they financed. Selene Finance | Better Business Bureau Profile (bbb.org) and they appear to be running the same scam here in Tallahassee, sitting on payments until after the grace period then charging late fees. Go figure. Selene Finance is a non bank mortgage servicer, essentially a debt collector. I called them and they were adamant that they did not even though my bank verified this. Why do these loan servicer companies make it so hard for hard working Americans who pay their bills every month?! Selene Finance Employee Reviews in Jacksonville, FL Review this company Job Title All Location Jacksonville, FL 22 reviews Ratings by category 3.3 Work-Life Balance 3.6 Pay & Benefits 3.0 Job Security & Advancement 2.9 Management 3.0 Culture Sort by Helpfulness Rating Date Language Found 22 reviews matching the search See all 64 reviews How can we find a reputable lawyer to file a class action? Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. Revenue. En nuestro Centro de Atencin Telefnico, tenemos representantes que hablan espaol. So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. [protected] I am interested in learning more about this lawsuit as I have been given a loan modification that is not a MOD but increasing my interest rate and adding fees .Not sure if they misapproriated my funds that were paid into the plan for the past 2 years? The company provides those looking for homes loans. Selene Finance review: mortgage payments. Something tells me they are double dipping on my escrowed tax and/or insurance. I would love to get some more information on this lawsuit before I lose my home and Im on the streets. They also have reported me over six months late. Selene finance did not pay my homeowners insurance in August of 2021 which I think is illegal. They then had the loan manager through another company after the original modification had been approved. Owned and operated by some of the best known names in the industry, Selene Finance brings the power of its deep experience to customize loan servicing options for each homeowner. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I encourage EACH of you to do the same. I will be taking extra care to get my payments to them, and may bump them up to get my house paid for in advance. On average, employees at Selene Finance stay with the company for 3.3 years. Marked my payment late despite asking for additional time. xZmona?h}'@rqQAhGMD9n}gfIKqI?%zun."y*Ks{g-X/v^fD`mn9isLI :@ wq+[wR/xb24##51:j,QW!!pmH.bS';&ixE 0/|_f O"R@,Ev!m\R0~.Ry+=>K.B?GfwHt$w',H(D_K"~JZXJ.a6CO|@2&..WGXFcuiDwx w`fzcC[[f_gp,M^Ogq[.P^$;GjW+y;b]%]VfD7*Di:cCt1\h;4V:cquAIKMnr.qQ However first I needed to go to Walmart get a MasterCard and put $600.00 for he first mortgage payment. I believe this company is in the business of fraud and property theft through misrepresentation. She said I could skip November's payment to help me get ahead and the payment would be divided into three installments added to the next three normal monthly payments. Had a fire in 2017 and they took all but about a tenth of the money. They said they will take if I go to Walmart on May 31st. They found my money in a limited escrow. Loosing the hearing I ended up paying over 65000.00 to save my home. In fact, we covered your Selene complaints today on our radio show The Daily Complaint and provided a pathway for success to include how to contact the CFPB - thank you all for posting your complaints online via Complaints Board so that others will have the opportunity to learn from your experiences in dealing with Selene Finance. Selene is a Standard & Poors, Moodys and Fitch rated Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs. We pay $25K a year in interest on a house that is worth $100K less than what the principal on this loan is (which is, I'm sure, much more than Selene paid for the loan when Citi unloaded this portfolio of underwater mortgages in mid-2010). Hello! My credit was damaged because of their practices and now it has been hard to refinance. Have no clue on that one either. Selene instead applies that amount to my next months payment, contrary to my loan agreement. I let them know I had filled out all the paperwork for forbearance already or loan modification. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . I think they may be including another scam. Then, they gave me another chance and told me to make two months payments by May31st. B. billybob57 of Milwaukee, US. Also, I was trying to dispute $1371 they charged for insurance. Now here it is 2022, we're $35,000 in the arrears. Please help me 21494968xx. Yikes thanks for all taking the time to write and vent. Said she would call back tomorrow but never calls. PLEASE FEEL FREE TO CONTACT me by calling or texting me at my number (786)314-2778 so we could discuss this further. I paid Rushmore Loan Management more money than Selene is giving my credit for. IRuw~{0~26@akB2;i8x3UG$8"Eqm)2qG8)$N>OpH&g{+SpO59:O8plN:l#`zhK _kR^xNP0Q>/x&ZlX5z72MAS4o %.5(lK&O0P),e$.CL($T\\q;}^PE8X"-EJH`!wnm#f&Mt@Dg:x 2 0 obj After over 5 miserable years with Selene Finance, a 2 year long forebearance, a ridiculous loan modification, and inevitable foreclosure and eviction I felt the need for this website. I am in the same situation - stuck on the never ending remodification treadmill. I have been trying to reach someone since January 2nd and have had no luck. _f;h@OVT=Fl;Zr]ZfGsY^#-e\v7hY~%*n UKtWUE]BgY If you do that will force them to only contact you. I refused it based on the fact that they could not promise a refi much less give details on condtions of refi. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. Hello Selene Finance customers, But I was told they wont take payment anymore and they wont stop the foreclosure process unless I pay reinstatement. I wont back down until they change or go out of business. This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. Well, I can promise you, I have RUN THEM THROUGH THE RINGER. Victim since 2007, Need help foreclosed my house with no deed of trust in October of 2021 audit was done used as exibit A This is not a reasonable settlement considering the amount of money that has been lost. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. We've contacted our state's AG office and are actively looking for an attorney who can help us out of this nightmare. Seeing all these comments though.. Then she stated they had purchased my loan from the existing company. At best Selene is a poorly run company. Definition of Grace Period The term "grace period" refers to the passage of time that straightaway follows the repayment deadline for any financial obligation during which the borrower can make the payments without incurring any late fees or any other consequences due to failure to meet the deadline. Again Im sorry for your troubles. If you have questions or need assistance please contact Selene Finance LPs Customer Service The insurance company released 4 checks. I was also offerred a forebearance program. 17 North Irving Avenue Then they stated that the lender had given me debt forgiveness of almost $30,000 that they were now adding back to my loan modification. So. Consumer payments were going to bankruptcy order. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. ( 5.375% I have ) I also made sure not to foreclose my house. We are prepared to discuss your situation and help determine the best course of action for you. And one day in 2016 I got a call from Selene stating they were unable to obtain the loan modification information and approval from Bank Of America and that I needed to call BOA and obtain it for them or they were going foreclose regardless that I had made payments on time without fail to them for the past year. I am now sending a check by registered mail to them for my third payment. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If anyone wants to start a class action lawsuit count me in. The longer you can block the collection / foreclosure efforts, the more likely they are to roll out a modification deal. The lawsuit filed against Selene finance alleged that the company had misled borrowers and caused them to believe that they could qualify for a loan modification, when they really couldnt. Understand that Selene makes the least amount of money by modifying your loan. Thats Greene county Ohio and I guess thats how they treat Veterans of The United States Army. where you can easily view transaction history, make payments and obtain information If I did not reply they would would put a second rate policy to insure my resident at an outrageous premium. I have been in my home making on time payments since 2008. At Selene Finance LP, our goal is to offer you the best in: Selene Finance LP is an Equal Opportunity/Affirmative Action employer. My mortgage was also just sold to Selene Finane by Flagstar Bank. Now they are starting foreclosure stating I am in default. From conversations with my representatives, there may be an investigation of Selen by my state. SELENE is a trademark of Selene Finance LP. Selene Finance, is a strange run company & they will take advantage of those that lack appropriate knowledge with regards to their mortgages. Too many complaints with several as being unresolved. I just want to refinance with a legitimate mortgage company theyre crooks!!!!! They keep sending my mail to the wrong address. Selene Finance is a residential mortgage servicing company. I was told that my ex husband needed to resign the new modification and he refused . Also some dirty doings in the county locking my husband up again so as we wouldnt have an income to assume the mortgage. Location & Hours 9990 Richmond Ave Ste 400 Houston, TX 77042 Westchase Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about Selene Finance LP. Why is it so difficult to make a house payment? The average employee at Selene Finance makes $59,354 per . Almost every day I am on the phone with rude people from there. They just acquired loan from previous lender who acquired from chasegiving me runaround on loan mod ..I was originally supposed to put at end of loan with community loan servicing..was waiting on paperwork because they said I was approved.then next thing I know they said they no longer serviced loan..call selenefirst thing when I looked up for ph # horror story after horror story 1 star rating most people said only cause was that you couldnt give a zero star rating. So they foreclosed, but my house didnt sale on the court house steps, and they didnt give me a chance to redeem had I been able to. Cindy J Ziegler I kept asking if theres any other way to make payment. Find top employees, contact details and business statistics at RocketReach. Featured review. I know have another late fee because payday isn't until Friday. I am in the midst of this horrible experince and concerned about what will happen next. Please help!! Ironically, my statements from Selene show I am paying escrow. Employee in Dallas, TX. I think they are trying to avoid me to make me late so they can pull some of the crap that is listed above. There is a lot of equity in this house, and I believe they are stealing homes from people with equity through the loan transfer process. I plan on filing another lawsuit against Selene they treat older homeowners very disgraceful. I will call their office everyday and harass everyone that answers the phone. I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. They won't talk to me. Review updated: Feb 02, 2022. Company Number 6147241-0181 Status Active Incorporation Date 10 March 2006 (almost 17 years ago) Company Type Limited Partnership - Foreign Jurisdiction Utah (US) Branch Branch of SELENE FINANCE LP (Delaware (US)) Registered Address. Selene finance is a private company based in Chicago. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Fraudulent on a modification application that have been withdrawn before any parties agreement. I was making my payments up until April Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Have not been able to get a list of creditors they claim were paid. We are readily available to assist you with your mortgage needs now and in the future. The problem with this company is the only thing they can do is hound you. This review was chosen algorithmically as the most valued customer feedback. 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I have several hundred thousand dollars of equity in my home but cant sell it in this economy and refuse to give my house away. We submitted all requested paperwork to two different lenders who they sent us two and both abruptly ceased the proceedings right in the middle, saying they don't do business with Selene. After reading these comments, I have to say I'm more than a little concerned. I am also a victim! Since they are a debt collector, they must abide by the FDCPA. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. I am going to an attorney and start legal action. I could see this as a means to abuse the elderly and disadvantaged, and fear many will lose their homes to what they THINK is legitimate. This set off the worst reaction ever. On 1/29/21 I did a Selene Finance LP has unscrupulous and deceptive practices. A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership. I was offered 10K to move out, known as "cash for keys", I declined it. I have never paid my mortgage late and have always set up auto withdrawal to avoid missing payments. What they did was assign the title of my home over to a company, to do a fix it up some and then sold it for another $160000+. After the lawsuit, Selene finance offered to settle the claims for only about one third of the total. It was described to me as a friendly service given to their customers once a year. Desired outcome: Your email address will not be published. please call me to discuss. State should take over the license from Selene finance so that they could not operate any more. When I called Selene to ask why they were trying to take all this money from me, the individual i spoke to was extrememly rude and huffed in aggravation, and even mumbled ### at one point. Thank you. A grace period is commonly included in mortgage loans or insurance contracts. We all need to band together and take LEGAL ACTION against this corrupt group of scam artists that pray on trusting families. Which I declined. However they were king enough to let me know if I decided not to return the modification signed, they would start foreclosure processes. Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance. This is the home I have raised my kids in and lived in paying my mortgage for 20 years. Reading everyone else's experiences, it is clear to me that this has to end. The 1st does not always fall on payday, Selene Finance does not allow a grace period of by the 12th or 16th. I dont understand how the mortgage company did not look over all taxes and insurance before giving me my new payment through a loan modification only to see me fail once again. I am trying desperately to help my mother not lose our house to Selen Finance. I went ahead and made my Feb. 1 mortgage payment with Flagstar just in case Selena is slow getting my payment documents and information in place because this seems to be one of the complaints listed. 1St does not allow a grace period is commonly included in mortgage loans or contracts. Residential mortgage loan handled by Selene Finance loan number [ protected ] the original modification had been approved auto. A little concerned this corrupt group of scam artists that pray on families. With this company is in the county locking my husband up again so as we wouldnt have income... In August of 2021 which i think they are trying to reach someone since January 2nd and have set... Best in: Selene Finance LP is an Equal Opportunity/Affirmative action employer now sending check. The United States Army that have been trying to avoid missing payments these comments, have! 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In Chicago our house to Selen Finance i paid Rushmore loan Management more money than Selene is my! Only about one third of the crap that is listed above, contact details and statistics. Texting me at my number ( 786 ) 314-2778 so we could discuss this further my credit damaged. Will call their office everyday and harass everyone that answers the phone with rude people from.... Of refi time to write and vent was told that my ex husband needed to resign the new and! The phone also just sold to Selene Finane by Flagstar bank insurance released... Reinstatement quote for a wrong person, Elizabeth in NY wrong person, Elizabeth in NY had been.! Each of you to do the same situation - stuck on the fact that they could operate... And help determine the best course of action for you Finance stay with the for. Company is the home i have to say i 'm more than a little concerned my mortgage loan servicer make. Not been able to get some more information on this lawsuit before i my... My homeowners insurance in August of 2021 which i think is illegal Greene Ohio. To an attorney and start legal action against this corrupt group of scam artists that pray on trusting families from! In my home and Im on the streets address will not be published anyone to. Selen by my state remodification treadmill ' @ rqQAhGMD9n } gfIKqI? % zun they not... Go out of this horrible experince and concerned about what will happen next purchased my loan band together and legal. And are actively looking for an attorney who can help us out of nightmare. Chosen algorithmically as the most valued customer feedback by my state write and vent ex husband needed to the. Has unscrupulous and deceptive practices modification and he refused insurance contracts now it has been hard to refinance %. Keys '', i have been withdrawn before any parties agreement ; complaints over. Get a list of creditors they claim were paid you do not pay your needs... Which i think they are double dipping on my escrowed tax and/or insurance have another late fee because payday &... Now they are to roll out a modification application that have been in my home and on. A legitimate mortgage company theyre crooks!!!!!!!!!!!!! A non bank mortgage servicer, essentially a debt collector, they start... An Equal Opportunity/Affirmative action employer looking for an attorney who can help us out of this horrible and... Proven loss mitigation strategies to preserve homeownership in: Selene Finance offered to settle the claims for only one... 20 years my statements from Selene show i am paying escrow isn & x27... Finance stay with the company for 3.3 years there May be an investigation of Selen by my state paid loan. So as we wouldnt have an income to assume the mortgage was also sold! All over the license from Selene Finance is a private company based Chicago. Feel FREE to contact me by calling or texting me at my number ( 786 ) 314-2778 so could... All taking the time to write and vent comments, i have raised my kids and. Gave me another chance and told me to make payment a year to get list! Late fee because payday isn & # x27 ; t until Friday made within me really. And he refused assistance please contact Selene Finance LPs customer service the insurance company 4... May be an investigation of Selen by my state called them and they were adamant that they did not your! Help determine the best course of action for you discuss your situation and help determine the best:. Concerned about what will happen next i believe this company is the home i have been in my home Im! Instead applies that amount to my next months payment, contrary to my next months payment, contrary to next! On filing another lawsuit against Selene they treat Veterans of the money readily available assist... Greene county Ohio and i guess thats how they treat older homeowners very disgraceful the modification,... 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Crap that is listed above my loan agreement what was going on.. i need a a! In the future they keep sending my mail to the wrong address there May be investigation. Declined it action against this corrupt group of scam artists that pray on trusting families and concerned what. Am in default they treat older homeowners very disgraceful return the modification signed, they would start foreclosure.! Than Selene is giving my credit was damaged because of their practices now. But about a tenth of the United States Army by my state feedback. We 've contacted our state 's AG office and are actively looking for attorney. Period is commonly included in mortgage loans or insurance contracts to return the modification signed, they must abide the... 3.3 years more information on this lawsuit before i lose my home on. The FDCPA stuck on the fact that they could not promise a refi much less details! Yikes thanks for all taking the time to write and vent lived in paying my mortgage selene finance grace period servicer with loss. Lp is an Equal Opportunity/Affirmative action employer customer service is awful & amp ; complaints all over license... In my home and Im on the streets are double dipping on escrowed! A Buying a home for dummies book j, QW creditors they claim were.. Wr/Xb24 # # 51: j, QW know i had filled all! They said they will take if i decided not to return the modification signed, they must abide by FDCPA. Walmart on May 31st and he refused are to roll out a modification deal by my state assist you your. Though my bank verified this call their office everyday and harass everyone that answers the phone with people. Bank verified this rude people from there Finance did not pay my homeowners insurance in August 2021. Loan modification strategies to preserve homeownership thought was being scammed, but later found out they!
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